Shipping Tips

Ship Internationally With Rollo Ship: Customs Forms, Restricted Destinations, and Rates
You can buy international shipping labels in Rollo Ship with USPS or UPS, and the basic customs form is generated for you. How the form is handled depends o...
Thu, 6 Aug, 2026 at 1:22 PM
File a Lost or Damaged Package Claim (USPS and UPS)
If a package shipped with a Rollo Ship label is lost or arrives damaged, the claim is filed with the carrier through Rollo. Contact Rollo support (or use Op...
Sat, 3 Oct, 2026 at 5:11 PM
What is dimensional weight and when does it apply?
Dimensional (DIM) weight is a size-based weight: length × width × height, divided by the carrier's divisor, rounded up to the next pound. Carriers bill...
Thu, 22 Oct, 2026 at 9:23 AM
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